Support
A small team runs the pilot. Write to us and we reply within one working day.
Contact
What to include
- The phone number you sign in with. Never the sign-in code.
- The group's name. For a payment, add the amount, the date and the bank transfer reference.
- What you expected to happen and what happened instead. Screenshots help.
Money sent to the wrong account
Hada cannot reverse a bank transfer. If you paid into a group's account by mistake, email us the amount, the time, your bank and the transfer reference. If the money is still in the group's account we place it on hold and work with Squad and the banks on returning it; if the organizer has already withdrawn it, we tell them and help you reach them. We tell you what happens at each step, but we cannot promise a return or a date.
If a bank reverses a transfer into your group, the receipt shrinks by that amount and the organizer sees why.
Report abuse
Email [email protected] with the link or account number and what happened. Report it when:
- A shared link is being misused, or was sent to people who should not have it. Organizers can revoke the link in the app; if you are not the organizer, tell us and we disable it.
- Someone is collecting for something unlawful, or for something other than what they told the group.
- Someone is pretending to be Hada, or to be a group's organizer.
Your data
To see, correct or delete the information Hada holds about you, email [email protected]. The privacy notice explains what we keep and for how long.